It is a requirement that all inverters are registered in order that they qualify under the terms of the Exchange Program. Warranties must be registered no more than six weeks following the date of commissioning.
Your warranty is valid for a period of 10 YEARS as standard, however we offer a warranty extension on certain products, increasing the length of the warranty to 20 YEARS. For a 20 year warranty you will need to have to hand a unique reference number that should have been supplied to you by your installer or supplier. If you don’t have this reference number, yet you believe you are eligible for the extended warranty, please contact your installer or supplier and not SolaX as we are not able to supply this reference number to end users.
PLEASE NOTE: We have recently changed the procedure for registering extended warranties. Your unique reference number should now look like this: “wg9Y1Om23Hs0P” (i.e. a 13 digit code containing letters and numbers). However, if the reference number you are attempting to use looks like: “1885469895021” (i.e. a 13 digit number), then you have an obsolete number. In this instance, please call for assistance.